Registered in England and Wales No. 2285614745

Registered Office:

Belle Reve, c/o ACS Works Ltd,

Milmead Ind Est Cen.

Millmead Road

London,

N17 9QU

VAT No. 473076189

The Terms and Conditions outlined below apply to purchases made from the Belle Reve Ltd website: www.katyawildman.com.

Your acceptance of the Terms and Conditions is given when you make a purchase from Belle Reve Ltd (katyawildman.com) It is important to read these Terms and Conditions carefully before buying goods from our website. Belle Reve Ltd reserves the right to change these Terms and Conditions at any time and any such change will be effective once published on the website and consequently will apply to all new orders. If you have any questions about any aspects of our website please email us at hello@katyawildman.com

REGISTERING WITH Belle Reve LTD (www.katyawildman.com)

You can register your details by submitting your name, address and email address to us. Please note that by submitting the form you are agreeing to the terms and conditions of the site. Please take time to read them.

ORDERING WITH Belle Reve ltd (www.katyawildman.com)

Once we have received your order, we will send you an order confirmation email to the address provided. This will contain your order number and details of your purchase(s). Please be aware that this email is only an acknowledgement that your order has been received. A dispatch email will be sent when we have checked our stocks and can confirm we have dispatched the goods you ordered. This is the point when we have agreed to a contract with you.

Once you receive the order dispatch email this will act as confirmation that your item(s) have been sent. You may receive multiple order dispatch emails if your order is being shipped in more than one parcel. If any goods are unavailable, you will receive an email to confirm the item will be cancelled and your payment for that item will be refunded. We reserve the right to refuse any order prior to dispatch.

PAYMENT

We accept Visa, Mastercard, American Express, PayPal.

All transactions are taken in pounds sterling (£). If your credit card is in any other currency, the rate of exchange will be that of your card issuer and you may be charged an international fee by them.

To help ensure that your shopping experience is safe, simple and secure, all sensitive payment information is stored on a heavily encrypted database and protected by multiple firewalls.

If an order is gateway rejected due to our security settings, please note that if you attempt the order multiple times the bank will hold these funds in a pending status for up to 5 working days. Please do not reattempt your orders. Email the customer care team on hello@katyawildman.com who will be able to assist you.

SECURITY

We will take all reasonable care to keep your order secure, but in the absence of our sole negligence we cannot be held liable for any loss you may suffer if a third party obtains unauthorised access to any of your data, including credit card details that you have provided.

We comply fully with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; Electronic Commerce Regulations (EC Directive) 2000; and The Privacy and Electronic Communications Regulations (EC Directive) 2003. More information can be found at www.dti.gov.uk.

TAX CHARGES

All prices quoted on this website are inclusive of UK taxes (VAT) at the current rate (20%). We automatically deduct UK VAT for orders being delivered outside of the European Community. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

For any queries around VAT, we recommend contacting HM Customs on +44 2920 501 261, or for more information you can also visit www.hmrc.gov.uk/vat

PROMOTIONAL/DISCOUNT OFFER TERMS + CONDITIONS

From time to time Belle Reve Ltd  run Promotions and Offers on selected products or lines, we refer to these collectively as our "Promotional/Discount Offers". All of our Promotional/Discount Offers are subject to the below Terms + Conditions:

+ Valid on full-priced items and cannot be used on sale or promotional items which are already discounted unless otherwise stated.

+ Cannot be used in conjunction with any other offer.

+ Valid for a limited period of time as specified in the marketing communication, they cannot be used outside of that period and previous purchases are not eligible.

+ If an item is returned which brings the amount spent below any qualifying level, the offer value may be deducted from any refund.

+ Promotional codes are for use by the intended recipient only and proof of entitlement may be requested.

+ All orders are subject to acceptance and any improper use of Promotional codes may result in the cancellation of your order.

+ Offer terms and conditions are provided with each Promotional Code - for specific information relevant to that offer, please refer to marketing material on which it is featured.

+ All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.

+ Orders cannot be amended once placed and Promotional codes cannot be applied retrospectively.

+ If applicable, free delivery and free returns applies only within the UK, to Standard UK delivery only.

Please Note:

When an order is placed using a promotional/discount code which contains a number of items, the value of the discount is spread over each item according to the pro-rated value of that item. Any refund of an item purchased in such an order will be reduced by the value of discount attached to it. The ‘discount’ will not be refunded.

RETURNING TO Belle Reve (www.katyawildman.com)

If for some reason you are not completely satisfied with your purchase, we offer a Free UK Returns Policy on all Refund requests.

You must notify us of your intention to return within 14 days of receiving your item. All items must be returned within 28 days of receipt of your order with the completed Online Returns Form enclosed, and must be returned new, unused, and in the original packaging with all Katya Wildman garment tags and labels attached. 

Once your return has been received at our warehouse we will inspect the returned item(s) and providing the order has been sent back as per the www.katyawildman.com Returns Policy, we will process your return request within 14 days of receiving your returned goods and will send you an email notification to confirm this.

EXCHANGES – NOT APPLICABLE 

Please return your order for a refund and repurchase. If you need any assistance, please contact Customer Care on hello@katyawildman.com

SALE

Terms and conditions, Customers have up to 7 days to notify us of your intention to return and 28 days to return their sale purchase, we do not offer exchanges. Once your return has been received at our warehouse, we will inspect the returned item(s) and providing the order has been sent back as per the Belle Reve Ltd Returns Policy, a full refund will be issued within 14 days of receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). A confirmation email will be sent to the account holder once the refund is processed. Discount codes do not apply on sale items.

**Please Note: Our sale is subject to further lines being added and for current lines to be further reduced. We do not offer a refund of the sale price difference, if your item is unworn with tags attached, you may wish to return this for a full refund and re-purchase at the discounted cost.

We do not reimburse the difference in sale price. In order to benefit from the discount, please return the full price item for a refund and then repurchase the garment at the new sale price.